Abilfat Travels

Your Flight and Available Options per Airline

IS YOUR FLIGHT AFFECTED BY COVID-19? FIND BELOW WAIVER OPTIONS PER AIRLINE:

AIR COTE D’IVORE

The airline rules stipulate that there are three options:

  • Date change – Outbound travel must commence by 31st August 2020.
  • Leave your ticket open for a future travel date.
  • Convert your ticket to a credit voucher. This means the full value of your current ticket can be used to purchase ticket for future travel. Once authorized, we will cancel the ticket and send the voucher to your email.

AIR FRANCE

The airline rules stipulate that there are three options:

  • Date change – Travel must be completed within 12 months from date of issue.
  • Leave your ticket open for a future travel date.
  • Convert your ticket to a credit voucher. This means the full value of your current ticket can be used to purchase ticket for future travel. Once authorized, we will cancel the ticket and send the voucher to your email.
Please Note: For customers with partly used tickets, you can either make a free date change or leave your ticket open for a future travel date. Credit vouchers are not allowed for partly used tickets at the moment.

AIR PEACE

The airline rules stipulate that there are two options:

The airlines rules stipulate that there are two options:
  • Leave your ticket open for a future travel date.
  • Date change – The free date change only applies to flights departing 28th of March, 2020 to 20th April, 2020. Flights that fall outside of these date range are expected to operate as scheduled.
Please Note: Refunds are not permitted at the moment.

ARIK

  • The airline allows you to leave your ticket open for a future travel date.

BRITISH AIRWAYS

The airline rules stipulate that there are three options:

  • Date change – New tickets travel periods between 3rd March – 31st May and existing tickets with travel outbound and inbound 14th March – 31st July are allowed travel (outbound and inbound) by 30th April 2022.
  • Leave your ticket open for a future travel date.
  • Convert your ticket to a credit voucher. This means the full value of your current ticket can be used to purchase ticket for future travel. Once authorized, we will cancel the ticket and send the voucher to your email.

CABO VERDE

  • Date Change: Free date change fee without paying Fare difference. All Travel must be before 31 March 2021
  • Refund: You are entitled to a Voucher, which has the following conditions;
    • Valid for one (01) year starting from the date of the issue.
    • Valid to pay Cabo Verde Airlines Travel and Services.
    • Can be used by other travellers (subject to passenger authorization).
    • Must be used on Cabo Verde Airlines flights only.
    • If used partially, the remaining value can be used on future purchase.
    • If within one year the voucher is not used, full refund of the amount not used can be requested.
    •  

DANA

  • The airline rule stipulates that you only make one free date change.

DELTA AIR

The airline rules stipulate that there are two options:

  • Date change – Travel must be completed on/or after 01 December 2020.
  • Leave your ticket open for a future travel date.

Please Note: Refunds (cash or vouchers) are not permitted at the moment.

EGYPT AIR

The airline rules stipulate that there are two options:

  • Date change – Travel must be completed within 12 months from date of issue.
  • Leave your ticket open for a future travel date.

EMIRATES

The airline rules stipulate that there are two options:

  • Tickets can be left open for future travel with an open coupons’ status of 760days from date of issuance. Changes are permitted with a waiver within the same cabin.
  • Refund & No-show:

For flight cancellations, travel bans and lock-downs preventing travel, unused portion of the ticket is eligible for refund without penalty. Processing delays may apply due to current backlog.

ETHIOPIAN AIRWAYS

The airline rules stipulate that there are three options:

  • Date change – Travel must be completed before December 31st 2021.
  • Leave ticket open for a future travel date on or before 31st December 2021.
  • Convert your ticket to a credit voucher. This means the full value of your current ticket can be used to purchase ticket for future travel. Once authorized, we will cancel the ticket and send the voucher to your email.
Please Note: For travel dates between 04 Mar to 30 June 2020, you can cancel your ticket and receive a refund.

ETIHAD

The airline rules stipulate that there are two options:

  • Date change – Departure date must be on/before 15th July 2020.
  • Leave ticket open for a future travel date.

Please Note: Refunds (cash or vouchers) are not permitted at the moment. The option to cancel ticket and receive refund is only open to flight between 4 March and 30 June 2020.

KENYA AIRWAYS

The airline rules stipulate that there are three options:

  • Date change – Travel must be completed within 12 months of the original departure date.
  • Leave your ticket open for a future travel date.
  • Convert your ticket to a credit voucher. This means the full value of your current ticket can be used to purchase ticket for future travel. Once authorized, we will cancel the ticket and send the voucher to your email

KLM

The airline rules stipulate that there are three options:

  • Date change – Travel must be completed within 12 months from date of issue.
  • Leave ticket open for future travel dates.
  • Convert your ticket to a credit voucher. This means the full value of your current ticket can be used to purchase ticket for future travel. Once authorized, we will cancel the ticket and send the voucher to your email.

LUFTHANSA

The airline rules stipulate that there are two options:

  • Date change – Travel must be completed by 31st December 2020.
  • Leave your ticket open for a future travel date.

QATAR

The airline rules stipulate that there are three options:

  • Date change – Travel must be completed by 31st December 2020.
  • Leave your ticket open for a future travel date.
  • Convert your ticket to a credit voucher. This means the full value of your current ticket can be used to purchase ticket for future travel. Once authorized, we will cancel the ticket and send the voucher to your email.

ROYAL AIR MAROC

The airline rules stipulate that there are three options:

  • Date change: Please provide a date but you will be required to pay a fare difference if available.
  • Leave your ticket open for a future travel date.
  • Convert your ticket to a credit voucher. This means the full value of your current ticket can be used to purchase ticket for future travel. Once authorized, we will cancel the ticket and send the voucher to your email. Travel must be completed within 6 months of date of issue.

RWANDA AIR

The airline rules stipulate that there are two options:

  • Date change: Please provide a date but you will be required to pay a fare difference if available
  • Leave your ticket open for a future travel date.

SOUTH AFRICAN AIRWAYS

  • The airline only allows you to leave your ticket open for a future travel date. The airline has not loaded inventory so date changes are currently not possible. Refunds (cash or vouchers) are also not permitted now.

TAP PORTUGAL

  • We have extended the possibility of rescheduling your flight, without paying the associated change fee, for any TAP route and for any travel date.
  • From now on, the reservation change can be made up to 24 hours before the departure of your first flight, rescheduling the new trip to any destination and flying until December 31, 2020.
  • Alternatively, we fully refund the amount paid for the purchase of the ticket, by issuing a voucher, sent by email, valid for one year, for use on a future journey of your choice.
  • If your journey is after 31 May 2020, we recommend that you await the development of the Coronavirus (COVID-19) situation, when your travel date is closer and if the pandemic persists, check with TAP to confirm what alternatives are available.

TURKISH

The airline rules stipulate that there are two options:

  • Date change – Travel must be completed by 31st December 2020. Please provide a date but you will be required to pay a fare difference if available
  • Leave your ticket open for a future travel date
Please Note: Refunds (cash or vouchers) are not permitted at the moment.

VIRGIN ATLANTIC

  • Free date change fee waiver for all ticket with original issue date before 15th March, Travel date is between 1st March – 31st May 2020. Can rebook until 30 April 2021. (please note that if there is a fare difference you will be required to pay for it.
  • Refundable tickets – Full refunds may be processed without charges
  • Non-Refundable Tickets – Refunds are permitted for customers impacted by active government restrictions with no option to book otherwise customer.

BRUSSELS AIRLINE

The airline rules stipulate that there are two options:

1.  For passengers who already know when they want to fly

  • Rebooking the trip to a later date.
  • New start of travel: according to the original ticket validity or by 31 December 2020 at the latest (whichever is earlier).

2.  For passengers who do not yet know the new date of travel and/or destination

  • Rebooking/reissue of the existing ticket must be completed on/before 31 August 2020 for the new travel dates and the new routing.
  • New start of travel: according to the original ticket validity or by 31 December 2020 at the latest (whichever is earlier).

   Please see below the details of policy:

  • Eligible for passengers with a booked flight until 31 December 2020, and
  • With an SN (082) ticket issued on/before 31 March 2020, and
  • With a booked Brussels Airlines flight number operated by Brussels Airlines or any other code-share partner worldwide.
  • Passenger may rebook once free of charge and receive a credit or reduction of 50 Euro.

   The following rules apply for both options:

  • The rebooking/reissue transaction must be completed on/before 31 August 2020.
  • The rebooking fee does not apply.
  • Origin and destination of the journey can be changed.
  • New commencement of travel: according to the original ticket validity or by 31 December 2020 at the latest (whichever is earlier)
  • Fare difference has to be charged, but If the total price (fare + taxes/fees/surcharges) of the new ticket is higher than the total price of the existing ticket, the additional payment is reduced by EUR 50.
  • If the total price of the new ticket is lower than the total price of the existing ticket, the customer will receive a residual value EMD of up to EUR 50, which can be refunded.
  • Change of the passenger (“Name Change”) is not permitted
  • The conditions of the new fare apply
  • These rebooking/reissues are also permitted for PNRs/tickets that have already been rebooked/reissued (earlier reissues based on a goodwill rule or due to cancelled flights).
  • The goodwill policy also applies to passengers who have been a no-show on their originally booked flight.
  • EMDs that were associated to the original ticket remain valid.
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